


The City of Turku in Finland set out to rethink how municipal services are defined, managed, and governed, transitioning from a department-driven organization to a unified, service-based system with a holistic, lifecycle-oriented approach. To this end, Turku uses Aras Innovator to model public services as products, promoting transparency, consistency, and strategic control throughout the organization. This approach also enables the city to operate more coherently as a connected system rather than a collection of separate departments.