City Service Management

City Service Management: Digitising the Urban Infrastructure

Modern cities are complex ecosystems of physical assets, human resources, and citizen expectations. City Service Management, powered by the Aras Innovator platform, provides municipalities and public service providers with a resilient “Digital Twin” of their operations.

At Fulvisol, we’ve adapted enterprise-grade PLM technology to meet the unique needs of urban maintenance, asset tracking, and public safety. We move your city away from reactive “break-fix” cycles and toward a proactive, data-driven service model.

Total Asset Lifecycle Visibility

From street lighting and water systems to public transport fleets and parks, every piece of city infrastructure has a lifecycle. Our package ensures you track it from installation to retirement.

Geospatial Asset Tracking: Integrate your GIS data directly into your service management platform. Visualise work orders and asset health across a digital map of your city.
Predictive Maintenance Scheduling: Move beyond calendar-based upkeep. Use asset data to predict failures and schedule repairs before they impact citizens.
Configuration Management for Infrastructure: Maintain accurate records of complex assets. Know exactly which part, software version, or hardware component is installed in every traffic controller or pumping station.
Vendor & Contractor Management: Securely manage third-party service providers. Track their performance against SLAs (Service Level Agreements) and ensure they have the technical documentation they need on-site.

Streamline Public Service Workflows
Efficiency in the city office translates to better quality of life on the street. We automate the administrative burden so your teams can focus on service delivery.

Mobile Field Service Integration: Empower field crews with mobile-access to Aras. Technicians can view work orders, update asset status, and upload photos directly from their tablets or phones.
Citizen Request Integration: Link public-facing reporting tools directly to your internal engineering workflows, ensuring every request is tracked to completion.
Compliance & Safety Auditing: Automatically generate audit trails for safety inspections and regulatory compliance, reducing liability and ensuring public trust.
Resource Optimisation: Analyse service data to identify bottlenecks. Allocate your budget and workforce based on real-time infrastructure needs rather than guesswork.

Why Aras for Public Services?

Unlike rigid, legacy CMMS (Computerised Maintenance Management Systems), our Aras-based solution offers:

Unmatched Flexibility: Cities change. Our low-code platform allows you to add new asset types or change service workflows in days, not months.
Interoperability: Connect your asset data to existing ERP, Finance, or IoT sensor networks for a truly “Smart City” ecosystem.
Long-Term Resiliency: Your city’s data is a multi-decade asset. Our resilient architecture ensures your digital records survive software upgrades and technological shifts.

"Smart cities aren't built on gadgets; they are built on organised, actionable data. City Service Management provides the foundation for that future."

Build a More Resilient City

Modernise your infrastructure management and deliver the high-quality services your citizens deserve. Let us show you how the Digital Thread can be applied to urban excellence.

Talk to a municipal solutions expert about digitising your asset management

Explore Our Full Suite of Products:

Aras Innovator

The Resilient Digital Thread. The only low-code PLM platform built to adapt. From BOMs to Quality, it’s the flexible core for your product data—minus the rigid legacy constraints.

Fulvisol Viewer

A configurable, lightweight interface for field technicians, floor managers, and executives. Access Aras data and approve workflows without the UI complexity.

Fulvisol Connect

Fulvisol Connect is the robust bridge between Aras Innovator and your ERP, CRM, or legacy tools. Ensure bi-directional data flow without fragile, custom-coded patches.

Fulvisol Food + Beverage

Master complex recipes and track ingredients from source to shelf. We turn regulatory compliance and food safety from a risk into a streamlined digital process.

Fulvisol Fashion + Apparel

Streamline tech packs and global vendor coordination. The high-velocity Aras solution for seasonal fashion and apparel management.